Creating package in creative cloud invalid download file

Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error while installing Creative Cloud apps Windows. Error C indicates that the package repository is corrupted. Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Ensure that the volume such as C: drive, D: drive, and so on you're using to install the application follows NTFS format. If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again.

How can I change where the installed files are saved? Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. Error code indicates an installation failure. This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install.

If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged. You need to repair disk permissions before continuing with your install. Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer. These settings are mainly managed by your system administrator and allow them to control what websites you can access. Error only occurs on Windows operating system.

The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place. In Windows search, type regedit, and select Registry Editor. Change the value date to 0. Enable UAC and try to install your app again. To enable UAC, follow the steps given below:. Error code indicates that the Creative Cloud desktop app failed to update. See Resolve installation failure Creative Cloud desktop app. See Error Creative Cloud desktop app failed to update.

Error code indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account. Select Retry to try updating the Creative Cloud desktop app again. In the pop-up window, select your account, and select Properties. Error code indicates that installation quit while you were trying to install Adobe Acrobat or Adobe Reader 7 or later on Windows.

This usually happens when the product could not write value Folders to the specified key during installation. See Error or error when installing Acrobat or Reader.

Error indicates an installation failure that is generic, but computer-specific. There can be many reasons for this error to occur. For details, see Error A fatal error occurred during installation. See Error A fatal error occurred during installation. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.

Contact your support personnel or package vendor. Error indicates that installation failed for Acrobat or Adobe Reader 8. See Acrobat installation fails giving error on Windows. See How to prevent the rollback of Acrobat installation on Windows bit.

Post questions and get answers from experts. Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors. Type the error number or title below to find your error and see common solutions. Find your error. Type the error code or title Error code P There seems to be a problem with the download process. Most common errors.

Error code 1: Installation failure Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers. Error code P1: Installation failure Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Exit code 6 Exit code 6 indicates an installation failure. Solution If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors Creative Cloud. Exit code 7 Exit code 7 indicates an installation failure. Error code 16 Error code 16 indicates a configuration failure while launching a Creative Cloud app.

Error code The return code from the Adobe Installer Process is 19 Error code 19 indicates that a conflicting process is running. Solution Close the conflicting processes and try the installation again. Error code System requirements not met Error code 21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution Upgrade your system to minimum system requirements required for installing the application. Error code P System requirements not met Error code P21 indicates that your device does not meet the minimum system requirements for installing the application.

Error code Case-sensitive drives not supported Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive. Solution To fix this error, install the app onto a non-case-sensitive drive.

Error code Insufficient disk space Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution Free up some space and select Retry. Error code P Insufficient disk space Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution Go to the Creative Cloud website and try to install your app again. Error code P There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors. Solution Make sure you're not logged in with a restricted account. Solution See Fix error codes 42 and 72 when installing or updating Creative Cloud apps.

Solution Select Retry to try creating the file or directory again. Error code Installation failed Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation. Solution Quit the installer and launch it again to retry. Solution Select Retry to install or update the app again. Error code P Installation failed Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution Select Retry to try accessing the file or directory again. Error code Installation failed Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution Try the following solutions in order. Close the browser, and try to install the app again. Restart your machine, and install the app again. Open the file ACC. Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log.

In the following example, the user needs to close the file chrome. Error code Core components failed to install Error code 50 indicates that some core components failed to install. Close the browser and try to install the app again. Restart your machine and try to install the app again. Uninstall the app and try to install the app again. Error code P Installation failed Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup.

Solution Install all Windows updates. Error code Another installer is already running Error code 81 indicates that another Adobe installation might be running in the background. Error code P Another installer is already running Error code P81 indicates that another Adobe installation might be running in the background. Error code Adobe Application Manager is running Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.

Solution Wait for the Adobe Application Manager to finish, and then try again. Error code P Adobe Application Manager is running Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation. Solution To fix this error, wait for the Adobe Application Manager to finish, and then try again. Error code Another version of Creative Cloud desktop app is running Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Solution Quit the Creative Cloud desktop app , and try updating the app again. Error code Another installer instance is running Error 86 indicates that when attempting to update your application, a conflict occurred with another instance of the application running on your device. Solution Quit the installer and try again. Error code P Another version of Creative Cloud desktop app is running Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.

Error code Another installer is already running Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process. Solution Wait for the installation to complete, and then try to install the app again. Right-click the taskbar, and select Task Manager.

Once the other installation closes, try to install the app again. Error code P Another installer is already running Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process.

Error code Unable to install the product Error code indicates that PIM cannot be modified or created. Solution Select Retry to download and install the app again. Error code Unable to install the product Error code indicates an installation failure. Error code C Unable to install the product Error code C indicates an installation failure. Solution Select Retry. Error code The download is damaged Error code indicates that one of the installation files is missing or corrupted.

Error code C The download is damaged Error code C indicates that one of the installation files is missing or corrupted. Error code Another installer instance is running Error code indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation. Solution Wait for the other installation to finish, and then try again.

Error code C Another installer instance is running Error code C indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation. Error code Unable to install the product Error code indicates that your operating system's internal resources are overburdened.

Solution Close unnecessary programs, and then select Retry to download and install the app again. Error code C Unable to install the product Error code C indicates that your operating system's internal resources are overburdened.

Error code Unable to reach Adobe servers Error code indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

Solution Follow the given steps. If prompted, allow the Creative Cloud desktop app to access the Internet. If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access.

See your firewall software documentation for help. Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS. Once you've configured the software firewall, try to install your app again. Error code C Unable to reach Adobe servers Error code C indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.

Error code Unable to extract files Error code indicates an error during file extraction. Solution Select Retry to begin the download and installation again. Error code C Unable to extract files Error code C indicates an error during file extraction. Error code The download is damaged Error code indicates that the downloaded file is corrupt. Error code C The download is damaged Error code C indicates that the downloaded file is corrupt.

Error code The download is damaged Error code indicates that an antivirus software on the device has blocked a functionality in the download process. Solution Disable the antivirus software on your system before trying to install the app again.

Error code C The download is damaged Error code C indicates that an antivirus software on the device has blocked a functionality in the download process. Error code The download appears corrupted Error code indicates that the download appears corrupted.

Solution 1. Try to install the app again. Error code C The download appears corrupted Error code C indicates that the download appears corrupted.

Error code No Internet connection Error code indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Solution: 1. Error code C No Internet connection Error code C indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Error code Server not responding Error code indicates that your device is not able to connect to the Adobe servers.

Solution Check your Internet connectivity and firewall settings, and then try again. Error code C Server not responding Error code C indicates that your device is not able to connect to the Adobe servers. Error code Insufficient disk space Error code indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Solution Free up some space, and select Retry. Error code C Insufficient disk space Error code C indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code Error writing to the temporary file location Error code indicates that the installer has issues with the temp folder settings or access to them on your device. Solution Fix permissions for the temporary location.

Error code C Error writing to the temporary file location Error code C indicates that the installer has issues with the temp folder settings or access to them on your device. Error code Unable to reach Adobe servers Error code indicates that your device cannot connect to the Adobe servers. Error code C Unable to reach Adobe servers Error code C indicates that your device cannot connect to the Adobe servers. Error code C Unable to reach Adobe servers Error C indicates that your device cannot connect to the Adobe servers.

Error code The download is damaged Error code indicates that one of the installation files is damaged. Error code C The download is damaged Error code C indicates that one of the installation files is damaged. Error code Unable to extract files Error code indicates that the installer is not able to extract the zip file in temp location on your device. Error code C Unable to extract files Error code C indicates that the installer is not able to extract the zip file in temp location on your device.

Solution Select Retry to download and install it again. Error code Unable to install the product Error code indicates that your app could not be installed. Solution Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool , and then try to install the app again. Error code C Unable to install the product Error code C indicates that your app could not be installed. Error code Unable to install the product in the root directory Error code indicates that the app could not be installed in the root directory.

Solution Select another install location in your device preferences, and then try the installation again. Error code C Unable to install the product in the root directory Error code C indicates that the app could not be installed in the root directory. Error code More space required to install app Error code indicates that your device doesn't have enough disk space to install the app. Solution Free up some space or select another install location for your app.

How to change the install location for your app 1. In the left sidebar, select Apps. If this doesn't fix the issue, restart your device and install the app again. Error code C More space required to install app Error code C indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Error code Unable to uninstall the product Error code indicates a failure to uninstall. Solution Select Retry to uninstall the app again. Error code C Unable to uninstall the product Error code C indicates a failure to uninstall. Error code C Unable to install the product Error C indicates an installation failure. Error code The system is low on memory Error code indicates that your device does not have the required memory to complete the installation smoothly.

Solution Restart the device, and try the installation again. Error code C The system is low on memory Error code C indicates that your device does not have the required memory to complete the installation smoothly. Error code The download is damaged Error code indicates a corrupted download file. Error code C The download is damaged Error code C indicates a corrupted download file. Error code Unable to install the product in the selected location due to permission issues Error code indicates that your installed app cannot be installed in the selected location due to permission issues.

Solution Select a new install location in your device preferences, and try to install the app again. Error code C Unable to install the product in the selected location due to permission issues Error code C indicates that your installed app cannot be installed in the selected location due to permission issues. Error code Unable to install the product Error code indicates an installation failure due to an invalid token in the download package.

Error code C Unable to install the product Error code C indicates an installation failure due to an invalid token in the download package. Error code The download is damaged Error code indicates that the installation failed, as the path of the source file inside the package zip does not exist. Error code C The download is damaged Error code C indicates that the installation failed, as the path of the source file inside the package zip does not exist.

Error code The download is damaged Error code indicates that the installation failed, as the path of the installed file or directory does not exist. Error code C The download is damaged Error code C indicates that the installation failed, as the path of the installed file or directory does not exist.

Error code File already exists Error code indicates that the file with the same name as the directory is already present in your device. In the pop-up dialog box, select View error log. Error code C File already exists Error code C indicates that the file with the same name as the directory is already present in your device.

Error code Unable to move the file Error code indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Provide read and write permissions to the affected file or folder. Error code C Unable to move the file Error code C indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Solution Check permissions, and then try to install the app again. Error code Unable to delete the directory Error code indicates that your device could not delete a directory during the installation or uninstallation.

Solution Identify the name and path of the directory from the error message. Error code C Unable to delete the directory Error code C indicates that your device could not delete a directory during the installation or uninstallation. Error code Unable to delete the file Error code indicates that your device cannot delete a directory during the installation or uninstallation process. Error code C Unable to delete the file Error code C indicates that your device cannot delete a directory during the installation or uninstallation process.

Error code Unable to create the symbolic link Error code indicates that the symbolic link could not be created during installation. Error code C Unable to create the symbolic link Error code C indicates that the symbolic link could not be created during installation. Error code Unable to delete the symbolic link Error code indicates that the installer does not have permission to delete symbolic link from your device.

Solution Select the Installation failed link in the error message. Error code C Unable to delete the symbolic link Error code C indicates that the installer does not have permission to delete symbolic link from your device.

Error code Unable to get permissions to a file or folder on macOS Error code indicates that your device failed to give permissions to an existing file or folder. Error code C Unable to get permissions to a file or folder on macOS Error code C indicates that your device failed to give permissions to an existing file or folder.

Error code Unable to create the symbolic link Error code indicates that the installer failed to create a shortcut as defined in the installer configuration. Delete any old shortcut with the same name, if present. Error code C Unable to create the symbolic link Error code C indicates that the installer fails to create a shortcut as defined in the installer configuration. Error code Unable to create registry key Error code indicates that you do not have the rights to create the registry key.

Solution Check permissions and try the installation again. Error code C Unable to create registry key Error code C indicates that you do not have the rights to create the registry key. Error code Installation failed Error code indicates that you might be trying to install your app with an outdated or damaged installer file.

Solution Download your app again from the Adobe website and try installing it again. Error code Unable to install the product Error code indicates an issue with the registry key. Error code C Unable to install the product Error code C indicates that there is an issue with the registry key.

Error code Unable to install on a network drive Error code indicates that you are trying to install the app on a network drive. Solution Select another install location in your device preferences, and install the app again. Error code C Unable to install on a network drive Error C indicates that you are trying to install the app on a network drive.

Error code The installation path selected is too long Error code indicates that the selected installation path is too long for the installer to read. Solution Select another install location in the preferences, and install the app again.

Error code C The installation path selected is too long Error code C indicates that the selected installation path is too long for the installer to read. Error code The installation path contains invalid characters Error code indicates that installation can't be completed because the installation path contains an invalid character. Solution Select another install location in the preferences, and try to install the app again. Error code C The installation path contains invalid characters Error code C indicates that installation can't be completed because the installation path contains an invalid character.

Error code The installation path seems invalid Error code indicates that the installation path is invalid. Solution Select another install location in the preferences, and then reinstall the app. Error code C The installation path seems invalid Error code C indicates that the installation path is invalid. Error code The installation language seems invalid Error code indicates that the installation language needs to be updated or modified.

Error code C The installation language seems invalid Error code C indicates that the installation language needs to be updated or modified. Error code The created package does not contain the package to be installed Error code indicates that the created package does not contain the package to be installed. Solution Create the package again, and then reinstall the app.

Enter the location to which you want to save the package you create. You can click the Browse icon to locate the destination folder, or enter the absolute path. Select Organization.

If your admin account is linked to more than one organization, select the organization for which the package will be created. In Windows, choose bit or bit processor support. It's necessary to make separate packages for bit and bit installations.

A bit package can't run on abit machine. License type. The options for license type depend on whether you are using a Creative Cloud for enterprise, Government, or Education account type or a Creative Cloud for teams account type. Named License. Named Licensing allows users to sign in if they want to license the products they use.

It enables members to access Creative Cloud services and gives administrators more visibility into activations. If no user has signed in to license a product, the usage is considered to be trial usage. As an administrator, you can send your users an invitation to join the team. Once they receive the invitation, they can sign in and license the applications you have deployed to their systems.

They can also access Creative Cloud services. The admin portal is updated to reflect the product activation status. Serial Number License.

Creative Cloud for enterprise only. Use this option to create a package with a valid license. Use this workflow to deploy a product or group of products containing updates to client machines in a licensed state. No further validation is required on the client machine. Device License. Creative Cloud for education only. Use this option to license the package to a machine rather than a user. Users never need to sign in or enter a serial number to license the software. Licenses are tied to machine deployment pools, which are created automatically when you order products.

Deployment Pool. If you're an education customer, to add Device Seats you must place an order with your reseller. Adobe then creates a Deployment Pool for the products ordered. On selecting this option, you can view and select a deployment pool to use for the package.

After installation, the package attempts to activate. If activation is not possible at deployment time either due to no Internet connectivity or proxy configuration, then the package continues to run and attempt silent activation for seven days before it ceases to function.

If you want to know how many machines your package has been deployed to, you can open up Creative Cloud Packager and check the Deployed To field.

Creative Cloud desktop app. Creative Cloud desktop app is the central hub for Creative Cloud activity and allows the users to view applications and updates. For named license, Creative Cloud desktop app is always enabled. To create a package that contains only the Creative Cloud desktop app, do not select any applications or updates in the subsequent screens. Show Applications and Updates via the Apps panel.

This option is applicable only when Creative Cloud desktop app is enabled. When disabled, the end users don't see the apps panel. To install applications or updates from the Apps panel, users must have administrative privileges. You can also retrospectively enable the Apps panel. For more information, see Customize Creative Cloud desktop app. Elevated Privileges.

This option allows users to manage applications and updates even when they do not have Administrator privileges. To allow your users without Administrator credentials to manage applications and updates, select this option. Once you have deployed a package with elevated privileges, to revoke the elevated privileges later, create a Creative Cloud desktop app-only package with Elevated Privileges deselected and deploy it. Similarly, to grant elevated privileges to existing users, you need to create a Creative Cloud desktop app only package with Elevated Privileges selected and deploy it.

Package configurations. The settings for package configuration include options such as whether to ignore conflicting processes during installation.

Adobe Update Manager Behavior:. In an individual product installation, the Adobe Application Manager launches automatically every day at am to check for updates to Adobe products.

The user is not aware of this check unless a product update is found, when the application displays a dialog on the end-user machine to inform the user that an update is available.

Adobe Update Manager is disabled IT manages update distribution. In addition to suppressing the automatic update behavior, it disables the Update option from the Help menu in the applications; users can no longer actively look for updates on their own. If you choose this option, the IT admin must download and deploy updates for their users. Admin users update via Adobe Update Manager default. Use internal update server. You can choose to redirect the automatic update process to check for updates with your own update server, rather than the Adobe update server.

For this option, it's necessary to host updates on an internal server, and redirect the Adobe Application Manager to look there for updates. You do this by providing the path to an XML configuration file that contains information about the hosted server.

Issues downloading package. Error codes and solutions. Error Code. Download error. Unable to reach Adobe servers. Check your internet connection and firewall settings Relaunch the Adobe Package Downloader and try downloading the package again.

See detailed steps above. Download was not completed. No network available user is offline. Server not responding. Insufficient disk space. Please clear space and try again. Your download could not be completed at this time. Clear files from your device, then try again. Error writing to the download file location. Proxy authentication is required. Relaunch the Adobe Package Downloader and try downloading the package again. Sign in to your account.

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