Cannot download the update file ps4

Connectivity issues during an update or outdated versions of the system software may require a manual update for your console to start. If you can access the home screen but the system software update has failed, connect the PlayStation console to your router using a LAN cable and follow the steps below:. If the update fails, please follow the instructions below. Visit the PS5 system software update page and select the "Update system software" section.

Start the PS5 console in Safe Mode: press and hold the power button, releasing after the second beep. If your PS5 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters. If your console does not recognize the update file, check that the USB is in FAT32 format and that the folder and file names are correct. Enter the folder and file names in single-byte characters using uppercase letters.

If this process fails, you may need to reinstall the system software. This process is the same as a 'factory reset' and will return the console to its original state — if possible, back up your system data using the guide below. Download system software update Update system software using a USB drive Manual system software update failed. Now, after you have successfully formatted the PS4 USB storage device, store the corresponding path as illustrated earlier.

Try your luck this time and I hope it works and Error SU is fixed. In this case, the best thing you can do here is to use another USB storage device and try your luck in resolving Error SU issue. The USB connection might be defective and in need of a fix. Only an experienced technician can judge this situation after running his special tests. You can contact the PlayStation Customer Support Service for further assistance and see what they advise you.

Fixing Error [SU] is not something you have to panic about. It happens though rarely that a hardware part of the PS4 is defective and thus, the console needs technical maintenance. That's why it shows up a message on the screen stating: 'Cannot find the update file'.

It depends on the real reason behind that error. But if the problem is bigger than that and the PS4 USB port is defective and not reading well, you will want to take your PS4 to a repair shop.

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Skip to content "How-To" Guides 0. You have not downloaded the right update file. So, make sure to get the appropriate file and try again.

I have tried numerous amount of times to download it, restarting my PS4, rebuilding my database, clearing more storage, deleting and reinstalling the game. And yet the only progress that has been made was that before now, it was stuck trying to download version 1. It is a real pain when your favorite game starts to update. So, my ps4 recently won't download any game updates, but will download games, let me party chat, and use other online features.

When I try to download game updates it says 'Cannot connect to server within the time limit. There might have been a problem in connecting to the network, or Playstation Network or the service provider might be temporarily busy. They weren't helpful after learning I can't access my internet settings college dorm, no routers allowed.

I went home and my ps4 resumed working fine, so it was something with my college internet. Anyone experiencing this problem should try to resolve it by looking at their internet settings first, its probably not on the ps4 end. I don't know what specifically is the problem since I don't have access to my schools settings. One day you try to open your ps4 as like of regular day, and then suddenly you find out that you are connected to the internet yet you are disconnected from the ps4 server.